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All Systems Operational
Uptime over the past 90 days. View historical uptime.
API
Operational
90 days ago
100.0
% uptime
Today
Payins
Operational
90 days ago
97.01
% uptime
Today
Payouts
Operational
90 days ago
100.0
% uptime
Today
Sandbox
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 12, 2026
No incidents reported today.
Jun 11, 2026
Completed -
The scheduled maintenance has been completed.
Jun 11, 09:00 UTC
Jun 11, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 UTC
Jun 11, 08:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified payin service on:
2026-06-11, from 08:00 AM to 09:00 AM UTC
During this window, transactions processed through the specified payment method may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 11, 07:46 UTC
2026-06-11, from 08:00 AM to 09:00 AM UTC
During this window, transactions processed through the specified payment method may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 11, 07:46 UTC
Completed -
The scheduled maintenance has been completed.
Jun 11, 09:00 UTC
Jun 11, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 UTC
Jun 11, 05:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on June 11th, 2026. During the maintenance window we may present instabilities for payouts in Peru.
Details of the Maintenance Window:
Date: June 11th, 2026
Time: 05:00h UTC to 09:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 11, 01:04 UTC
Details of the Maintenance Window:
Date: June 11th, 2026
Time: 05:00h UTC to 09:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 11, 01:04 UTC
Resolved -
This incident has been resolved.
Jun 11, 05:04 UTC
Jun 11, 05:04 UTC
Investigating -
We are currently observing a decreased payout approval rate affecting transactions processed in Chile.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Jun 11, 01:25 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Jun 11, 01:25 UTC
Jun 10, 2026
Resolved -
This incident has been resolved.
Jun 10, 20:26 UTC
Jun 10, 20:26 UTC
Monitoring -
We are currently observing external issues affecting services associated with the specified bank.
As a result, some transactions may experience delays, intermittent failures, or lower approval rates.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Jun 10, 14:32 UTC
As a result, some transactions may experience delays, intermittent failures, or lower approval rates.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Jun 10, 14:32 UTC
Jun 9, 2026
Completed -
The scheduled maintenance has been completed.
Jun 9, 07:30 UTC
Jun 9, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 UTC
Jun 9, 06:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on our API on:
2026-06-09, from 06:00 AM to 07:30 AM UTC
During this window, payment processing and withdrawals may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 1, 15:28 UTC
2026-06-09, from 06:00 AM to 07:30 AM UTC
During this window, payment processing and withdrawals may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 1, 15:28 UTC
Jun 8, 2026
Completed -
The scheduled maintenance has been completed.
Jun 8, 12:00 UTC
Jun 8, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 11:00 UTC
Jun 8, 11:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified countries payouts service on:
2026-06-08, from 11:00 hs UTC to 12:00 hs UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 5, 16:13 UTC
2026-06-08, from 11:00 hs UTC to 12:00 hs UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 5, 16:13 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 09:15 UTC
Jun 8, 09:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 17:30 UTC
Jun 7, 17:30 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on June 7th-8th, 2026. During the maintenance window we may present instabilities for payouts in Chile.
Details of the Maintenance Window:
Date: June 7th-8th, 2026
Time: 16:40 hs UTC to 8th June 08:25h hs UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 7, 17:26 UTC
Details of the Maintenance Window:
Date: June 7th-8th, 2026
Time: 16:40 hs UTC to 8th June 08:25h hs UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 7, 17:26 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 08:30 UTC
Jun 8, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:45 UTC
Jun 8, 04:45 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on June 8th, 2026. During the maintenance window we may present instabilities for payouts in Chile.
Details of the Maintenance Window:
Date: June 8th, 2026
Time: 04:40h UTC to 08:25h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 5, 22:34 UTC
Details of the Maintenance Window:
Date: June 8th, 2026
Time: 04:40h UTC to 08:25h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 5, 22:34 UTC
Jun 7, 2026
Completed -
The scheduled maintenance has been completed.
Jun 7, 10:00 UTC
Jun 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 02:00 UTC
Jun 7, 02:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified payin service on:
2026-06-07, from 02:00 AM to 10:00 AM UTC
During this window, transactions processed through the specified payment method may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 6, 14:41 UTC
2026-06-07, from 02:00 AM to 10:00 AM UTC
During this window, transactions processed through the specified payment method may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 6, 14:41 UTC
Completed -
The scheduled maintenance has been completed.
Jun 7, 05:00 UTC
Jun 7, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 04:00 UTC
Jun 7, 04:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on June 7th, 2026. During the maintenance window we may present instabilities for payouts in Chile.
Details of the Maintenance Window:
Date: June 7th, 2026
Time: 04:00h UTC to 05:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 5, 22:28 UTC
Details of the Maintenance Window:
Date: June 7th, 2026
Time: 04:00h UTC to 05:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 5, 22:28 UTC
Jun 6, 2026
Completed -
The scheduled maintenance has been completed.
Jun 6, 06:45 UTC
Jun 6, 06:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:45 UTC
Jun 6, 05:45 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on June 6th, 2026. During the maintenance window we may present instabilities for payouts in Chile.
Details of the Maintenance Window:
Date: June 6th, 2026
Time: 05:43h UTC to 06:43h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 5, 22:22 UTC
Details of the Maintenance Window:
Date: June 6th, 2026
Time: 05:43h UTC to 06:43h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Jun 5, 22:22 UTC
Jun 5, 2026
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:00 UTC
Jun 5, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 UTC
Jun 5, 04:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified payin service on:
2026-06-05, from 04:00 AM to 09:00 AM UTC
During this window, deposits processed through the specified payment method may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 1, 16:33 UTC
2026-06-05, from 04:00 AM to 09:00 AM UTC
During this window, deposits processed through the specified payment method may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Jun 1, 16:33 UTC
Jun 4, 2026
No incidents reported.
Jun 3, 2026
Resolved -
This incident has been resolved.
Jun 3, 11:28 UTC
Jun 3, 11:28 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 2, 11:21 UTC
Jun 2, 11:21 UTC
Investigating -
We are currently observing decreased approval rates affecting deposits processed through the specified payment method.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 29, 17:50 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 29, 17:50 UTC
Jun 2, 2026
Completed -
The scheduled maintenance has been completed.
Jun 2, 08:00 UTC
Jun 2, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 UTC
Jun 2, 06:00 UTC
Update -
We would like to inform you that the duration of the maintenance activities has been extended by one hour. The updated maintenance window for the PayRetailers API will take place on June 2, 2026, from 06:00 AM to 08:00 AM UTC.
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Jun 1, 08:19 UTC
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Jun 1, 08:19 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 1, 08:14 UTC
Jun 1, 08:14 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on our PayRetailers API on June 2nd, 2026, from 06:00 AM to 08:00 AM UTC.
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
May 17, 10:15 UTC
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
May 17, 10:15 UTC
Jun 1, 2026
No incidents reported.
May 31, 2026
No incidents reported.
May 30, 2026
Resolved -
This incident has been resolved.
May 30, 01:50 UTC
May 30, 01:50 UTC
Investigating -
We are currently observing decreased approval rates affecting payouts processed in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 30, 00:03 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 30, 00:03 UTC
May 29, 2026
Resolved -
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels.
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 29, 19:54 UTC
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 29, 19:54 UTC
Investigating -
We are currently observing decreased approval rates affecting payouts processed in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 29, 18:13 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 29, 18:13 UTC
Resolved -
The outage has been fully resolved, and all affected services have returned to normal operation.
Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance.
We appreciate your patience and understanding throughout the incident.
May 29, 18:12 UTC
Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance.
We appreciate your patience and understanding throughout the incident.
May 29, 18:12 UTC
Monitoring -
Mitigation measures have been implemented in coordination with our partners, and transaction processing is gradually recovering.
We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.
May 29, 16:25 UTC
We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.
May 29, 16:25 UTC
Update -
We are continuing to investigate this issue.
May 27, 18:12 UTC
May 27, 18:12 UTC
Investigating -
We are currently experiencing a critical outage affecting payins processed through the specified payment method.
Our teams are actively investigating and working to restore service as a priority.
Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored.
PayRetailers platform remains operational.
Monitoring of external networks and processing channels is ongoing to support recovery.
May 27, 17:55 UTC
Our teams are actively investigating and working to restore service as a priority.
Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored.
PayRetailers platform remains operational.
Monitoring of external networks and processing channels is ongoing to support recovery.
May 27, 17:55 UTC