Colombia - Bre-B Payin Approval Rate Decrease
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Sep 09, 2026 - 12:12 UTC
API Operational
Sandbox Operational
Argentina Operational
Payin - Alias / CVU Operational
Payin - Bank Transfer Operational
Payin - Cards Operational
Payin - MercadoPago Operational
Payin - MODO Operational
Payin - Otros Bancos / Billeteras Operational
Payin - PagoFacil Operational
Payin - Rapipago Operational
Payout - Bank Transfer Operational
Brazil Operational
Payin - Boleto Rápido Operational
Payin - PicPay Operational
Payin - PIX Operational
Payout - Pix Operational
Chile Operational
Payin - Bank Transfer Operational
Payin - Fintoc Operational
Payin - Khipu Operational
Payin - Mach Operational
Payin - ServiPag Operational
Payin - Webpay Plus Operational
Payout - Bank Transfer Operational
Colombia Degraded Performance
Payin - Bre-B Degraded Performance
Payin - Efecty Operational
Payin - NEQUI Operational
Payin - PSE Operational
Payout - Bre-B Operational
Costa Rica Operational
Payin - Bank Transfer Operational
Ecuador Operational
Payin - Bank Transfer Operational
Payin - Farmacias Medicity Operational
Payin - Mi Comisariato Operational
Payin - Red Activa Operational
Payin - WesterUnion Ecuador Operational
Payout - Bank Transfer Operational
Ghana Operational
Payin - MTN Operational
Payout - Bank Transfer Operational
Mexico Operational
Payin - 7 Eleven Operational
Payin - Banco Azteca Operational
Payin - BBVA Bancomer Operational
Payin - Calimax Operational
Payin - OpenPay Operational
Payin - OXXO Operational
Payin - Sam´s Club Operational
Payin - Scotiabank Operational
Payin - Soriana Operational
Payin - SPEI Operational
Payin - Superama Operational
Payin - Walmart Operational
Payout - SPEI Operational
Nigeria Operational
Payin - Banktransfer Operational
Payin - Opay Operational
Payin - Palmpay Operational
Payout - Bank Transfer Operational
Peru Operational
Payin - Bank Transfer Operational
Payin - Caja Arequipa Operational
Payin - Caja Huancayo Operational
Payin - Caja Tacna Operational
Payin - Caja Trujillo Operational
Payin - Kasnet Operational
Payin - Khipu Operational
Payin - Plin Operational
Payin - Yape Operational
Payout - Bank Transfer Operational
Payout - Wallet Operational
Payin - Pago Efectivo Operational
Rwanda Operational
Payin - MTN Operational
Senegal Operational
Payin - Wave Operational
Tanzania Operational
Payin - Airtel Operational
Uganda Operational
Payin - Airtel Operational
Zambia Operational
Payin - MTN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Colombia - PSE & Cards Payin Scheduled Maintenance Notice Sep 11, 2026 04:00-08:00 UTC

We would like to inform you that scheduled maintenance will take place on the specified payment service on:

2026-09-11, from 04:00 to 08:00 UTC

During this window, transactions processed through the specified payment service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Posted on Sep 07, 2026 - 17:53 UTC

Sep 9, 2026

Unresolved incident: Colombia - Bre-B Payin Approval Rate Decrease.

Sep 8, 2026

Brasil - Picpay Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Sep 8, 16:47 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Sep 8, 15:27 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Argentina - Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Sep 4, 20:56 UTC
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Sep 4, 17:29 UTC

Sep 3, 2026

API Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on our API on:

2026-09-03, from 08:00 AM to 09:00 AM UTC

During this window, payment processing and withdrawals may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Aug 27, 10:15 UTC

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Colombia - Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Sep 1, 20:41 UTC
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Sep 1, 17:40 UTC
Colombia - Bre-B Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Sep 1, 20:40 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Sep 1, 17:58 UTC
Colombia - Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Sep 1, 17:07 UTC
Update - We are continuing to investigate this issue.
Sep 1, 16:38 UTC
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Sep 1, 16:28 UTC
Brazil - Boleto Rápido Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Sep 1, 15:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 14:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 1, 09:20 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Aug 31, 15:51 UTC

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Colombia - PSE Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Aug 29, 17:48 UTC
Investigating - We are currently observing decreased approval rates for payment method PSE and Nequi - Colombia.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Aug 29, 16:17 UTC
Colombia - PSE Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Aug 29, 10:43 UTC
Monitoring - Our local provider has confirmed that service has been restablished. We will cotinue monitoring.
Aug 29, 09:19 UTC
Investigating - We are currently observing decreased approval rates for payment method PSE - Colombia.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Aug 28, 17:54 UTC

Aug 28, 2026

Colombia - PSE & Cards Payin Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Aug 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:00 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on the specified payin service on:

2026-08-28, from 04:00 hs UTC to 08:00 hs UTC

During this window, transactions processed through the specified payment method may be temporarily unavailable or experience disruptions.

We recommend monitoring your operations accordingly to minimize impact.
Aug 24, 22:20 UTC

Aug 27, 2026

Mexico SPEI - Payins & Payouts Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 UTC
Scheduled - We would like to inform you of a maintenance that will take place on August 27th, 2026. During the maintenance window we may present instabilities for Payins and Payouts in Mexico.

Details of the Maintenance Window:
Date: August 27th, 2026
Time: 03:00h UTC to 07:00h UTC

We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Aug 25, 01:57 UTC

Aug 26, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage