We would like to inform you that maintenance activities affecting payouts will take place on April 19th, 2026, from 03:00 to 05:00 UTC. During this time, payouts may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact. Posted on
Mar 12, 2026 - 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 14, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:30 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the PSE & Credit Cards Services network on April 14, 2026, from 03:30 hs to 04:30 hs UTC.
During this time, PSE & Credit Cards Services related transactions (including the processing and approval of payments and withdrawals) may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Apr 11, 18:06 UTC
Resolved -
This incident has been resolved.
Apr 13, 09:16 UTC
Update -
We are continuing to investigate this issue.
Apr 12, 05:51 UTC
Investigating -
We are currently observing a lower-than-normal conversion rate for payouts to the specified country.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Apr 12, 05:51 UTC
Completed -
The scheduled maintenance has been completed.
Apr 13, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:30 UTC
Scheduled -
We would like to inform you that maintenance activities affecting payouts will take place on April 13th, 2026, from 01:30 to 08:00 UTC. During this time, payouts may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact.
Apr 10, 18:33 UTC
Completed -
The scheduled maintenance has been completed.
Apr 12, 22:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 UTC
Scheduled -
We would like to inform you that maintenance activities affecting payouts will take place on April 12, 2026, from 03:00 to 19:50 UTC. During this time, payouts may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact.
Apr 10, 18:40 UTC
Completed -
The scheduled maintenance has been completed.
Apr 12, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:01 UTC
Scheduled -
We would like to inform you that maintenance activities affecting payouts will take place on April 12th, 2026, from 03:00 to 07:00 UTC. During this time, payouts may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact.
Apr 10, 20:42 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:30 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the SPEI network on April 11th, 2026, from 12:30 to 13:00 UTC. During this time, SPEI related transactions (including the processing and approval of payments and withdrawals) may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact.
Apr 10, 20:48 UTC
Completed -
The scheduled maintenance has been completed.
Apr 10, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the PSE & Credit Cards Services network on April 10, 2026, from 04:00 to 08:00 UTC. During this time, PSE & Credit Cards Services related transactions (including the processing and approval of payments and withdrawals) may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact.
Apr 1, 14:30 UTC
Resolved -
This incident has been resolved.
Apr 9, 19:24 UTC
Investigating -
We have detected a decline in conversion rates for deposits for the following payment methods: - Banco de Chile - Banco Estado - Banco Falabella - Banco Santander - BCI - Khipu Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Apr 9, 14:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 9, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the PSE & Credit Cards services on April 9th, 2026 from 04:00 hs UTC to 06:00 hs UTC. During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays. We recommend monitoring your operations during this period to minimize potential impact.
Mar 31, 13:35 UTC
Resolved -
This incident has been resolved.
Apr 9, 05:10 UTC
Investigating -
We are currently observing a lower-than-normal conversion rate for payouts to Mexico.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Apr 8, 22:01 UTC
Resolved -
We are currently observing a lower-than-normal conversion rate for payouts to Mexico.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Apr 8, 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 8, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on our PayRetailers API on April 8th, 2026, from 06:00 AM to 08:00 AM UTC.
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Apr 1, 05:52 UTC
Completed -
The scheduled maintenance has been completed.
Apr 7, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 11:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on April 7th, 2026. During the maintenance window we may present instabilities for Payins and Payouts in Peru.
Details of the Maintenance Window: Date: April 7th, 2026 Time: 11:00h UTC to 12:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 7, 04:14 UTC
Completed -
The scheduled maintenance has been completed.
Apr 2, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:30 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on April 2nd, 2026. During the maintenance window we may present instabilities Payouts in Peru.
Details of the Maintenance Window: Date: April 2nd, 2026 Time: 03:30 hs UTC to 05:30 hs UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 1, 17:13 UTC