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Investigating - We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 29, 2026 - 17:50 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 29, 2026 - 17:50 UTC
Uptime over the past 90 days. View historical uptime.
API
Operational
90 days ago
100.0
% uptime
Today
Payins
Operational
90 days ago
97.01
% uptime
Today
Payouts
Operational
90 days ago
100.0
% uptime
Today
Sandbox
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled Maintenance
API Scheduled Maintenance Notice Jun 2, 2026 06:00-07:00 UTC
We would like to inform you that maintenance activities will take place on our PayRetailers API on June 2nd, 2026, from 06:00 AM to 07:00 AM UTC.
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Posted on May 17, 2026 - 10:15 UTC
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Posted on May 17, 2026 - 10:15 UTC
Past Incidents
May 31, 2026
No incidents reported today.
May 30, 2026
Resolved -
This incident has been resolved.
May 30, 01:50 UTC
May 30, 01:50 UTC
Investigating -
We are currently observing decreased approval rates affecting payouts processed in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 30, 00:03 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 30, 00:03 UTC
May 29, 2026
Resolved -
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels.
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 29, 19:54 UTC
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 29, 19:54 UTC
Investigating -
We are currently observing decreased approval rates affecting payouts processed in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 29, 18:13 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 29, 18:13 UTC
Resolved -
The outage has been fully resolved, and all affected services have returned to normal operation.
Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance.
We appreciate your patience and understanding throughout the incident.
May 29, 18:12 UTC
Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance.
We appreciate your patience and understanding throughout the incident.
May 29, 18:12 UTC
Monitoring -
Mitigation measures have been implemented in coordination with our partners, and transaction processing is gradually recovering.
We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.
May 29, 16:25 UTC
We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.
May 29, 16:25 UTC
Update -
We are continuing to investigate this issue.
May 27, 18:12 UTC
May 27, 18:12 UTC
Investigating -
We are currently experiencing a critical outage affecting payins processed through the specified payment method.
Our teams are actively investigating and working to restore service as a priority.
Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored.
PayRetailers platform remains operational.
Monitoring of external networks and processing channels is ongoing to support recovery.
May 27, 17:55 UTC
Our teams are actively investigating and working to restore service as a priority.
Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored.
PayRetailers platform remains operational.
Monitoring of external networks and processing channels is ongoing to support recovery.
May 27, 17:55 UTC
May 28, 2026
Resolved -
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels.
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 28, 20:11 UTC
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 28, 20:11 UTC
Investigating -
We are currently observing a lower-than-normal conversion rate for payouts to Chile.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 28, 15:51 UTC
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 28, 15:51 UTC
May 27, 2026
Resolved -
This incident has been resolved.
May 27, 18:11 UTC
May 27, 18:11 UTC
Update -
We are continuing to monitor for any further issues.
May 27, 18:06 UTC
May 27, 18:06 UTC
Monitoring -
We are currently observing external issues affecting services associated with the specified bank.
As a result, some payouts may experience delays, intermittent failures, or reduced approval rates.
PayRetailers systems remain fully operational, and our teams are actively monitoring the situation and will provide further updates as they become available.
May 27, 15:02 UTC
As a result, some payouts may experience delays, intermittent failures, or reduced approval rates.
PayRetailers systems remain fully operational, and our teams are actively monitoring the situation and will provide further updates as they become available.
May 27, 15:02 UTC
Completed -
The scheduled maintenance has been completed.
May 27, 12:00 UTC
May 27, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 11:00 UTC
May 27, 11:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified country payouts service on:
2026-05-27, from 11:00AM to 12:00AM UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
May 26, 17:56 UTC
2026-05-27, from 11:00AM to 12:00AM UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
May 26, 17:56 UTC
May 26, 2026
No incidents reported.
May 25, 2026
Resolved -
This incident has been resolved.
May 25, 23:46 UTC
May 25, 23:46 UTC
Investigating -
We are currently observing decreased approval rates affecting deposits processed through PSE.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 25, 22:33 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 25, 22:33 UTC
Resolved -
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels.
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 25, 20:08 UTC
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 25, 20:08 UTC
Investigating -
We are currently observing decreased approval rates affecting deposits processed through the specified payment method.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 25, 17:54 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 25, 17:54 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 07:00 UTC
May 25, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 UTC
May 25, 06:00 UTC
Scheduled -
We would like to inform of a rescheduled maintenance activity on our PayRetailers API. The maintenance originally planned for May 26th has been moved to May 25th and will take place from 06:00 to 07:00 AM UTC.
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
May 21, 08:21 UTC
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
May 21, 08:21 UTC
May 24, 2026
Completed -
The scheduled maintenance has been completed.
May 24, 22:00 UTC
May 24, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 17:00 UTC
May 24, 17:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified country payouts service on:
2026-05-24, from 17:10 hs UTC to 22:10 hs UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
May 22, 19:23 UTC
2026-05-24, from 17:10 hs UTC to 22:10 hs UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
May 22, 19:23 UTC
Resolved -
This incident has been resolved.
May 24, 21:06 UTC
May 24, 21:06 UTC
Monitoring -
We are currently monitoring the traffic as it has started to normalize its Expected Conversion Rate. Our team will continue to monitor the situation closely over the next few minutes. The incident will be closed if no further issues arise.
May 24, 06:11 UTC
May 24, 06:11 UTC
Investigating -
We are currently observing decreased approval rates affecting deposits processed through the specified payment method.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 24, 05:26 UTC
The situation is being closely monitored, and we will provide further updates as additional information becomes available.
All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
May 24, 05:26 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 11:01 UTC
May 24, 11:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 05:00 UTC
May 24, 05:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified country payouts service on:
2026-05-24, from 05:00 hs UTC to 11:00 hs UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
May 22, 15:32 UTC
2026-05-24, from 05:00 hs UTC to 11:00 hs UTC
During this window, payouts processed through the specified payout service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
May 22, 15:32 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 11:00 UTC
May 24, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 03:00 UTC
May 24, 03:00 UTC
Scheduled -
We would like to inform you that scheduled maintenance will take place on the specified country payouts service on:
2026-05-24, from 03:00 AM to 11:00 AM UTC
During this window, payouts processed through the specified payout service may experience delays.
We recommend monitoring your operations accordingly to minimize impact.
May 22, 15:00 UTC
2026-05-24, from 03:00 AM to 11:00 AM UTC
During this window, payouts processed through the specified payout service may experience delays.
We recommend monitoring your operations accordingly to minimize impact.
May 22, 15:00 UTC
May 23, 2026
No incidents reported.
May 22, 2026
Completed -
The scheduled maintenance has been completed.
May 22, 05:00 UTC
May 22, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 UTC
May 22, 04:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the PSE & Credit Cards services on May 22th, 2026 from 04:00 hs UTC to 05:00 hs UTC.
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 15, 17:28 UTC
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 15, 17:28 UTC
May 21, 2026
No incidents reported.
May 20, 2026
Resolved -
This incident has been resolved.
May 20, 13:09 UTC
May 20, 13:09 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 20, 06:30 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 20, 06:30 UTC
May 19, 2026
Resolved -
This incident has been resolved.
May 19, 15:03 UTC
May 19, 15:03 UTC
Update -
We are continuing to monitor for any further issues.
May 19, 13:38 UTC
May 19, 13:38 UTC
Monitoring -
We would like to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting PIX transactions. All PayRetailers services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
May 19, 13:38 UTC
We will closely monitor this situation and provide updates in case of any improvements.
May 19, 13:38 UTC
Resolved -
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels.
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 19, 07:39 UTC
Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.
We appreciate your patience and understanding while this matter was addressed.
May 19, 07:39 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 19, 05:46 UTC
May 19, 05:46 UTC
Investigating -
We have detected a decline in conversion rates for Brazil deposits and withdrawals.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 19, 03:28 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 19, 03:28 UTC
Resolved -
This incident has been resolved.
May 19, 05:46 UTC
May 19, 05:46 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 19, 04:03 UTC
May 19, 04:03 UTC
Investigating -
We are currently observing a lower-than-normal conversion rate for payouts to the specified country.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 19, 00:29 UTC
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 19, 00:29 UTC
May 18, 2026
Completed -
The scheduled maintenance has been completed.
May 18, 07:00 UTC
May 18, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 UTC
May 18, 06:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on our PayRetailers API on May 18th, 2026, from 06:00 AM to 07:00 AM UTC.
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
May 17, 10:13 UTC
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
May 17, 10:13 UTC
May 17, 2026
Completed -
The scheduled maintenance has been completed.
May 17, 07:00 UTC
May 17, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 UTC
May 17, 03:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on May 17th, 2026. During the maintenance window we may present instabilities for payouts in Chile.
Details of the Maintenance Window:
Date: May 17th, 2026
Time: 03:00h UTC to 07:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
May 15, 21:54 UTC
Details of the Maintenance Window:
Date: May 17th, 2026
Time: 03:00h UTC to 07:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
May 15, 21:54 UTC