Brazil - Pix - Decrease in Conversion Rates
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 2026 - 17:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 2026 - 16:36 UTC
Investigating - We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Mar 10, 2026 - 16:28 UTC
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Payins Degraded Performance
90 days ago
99.86 % uptime
Today
Payouts Operational
90 days ago
99.9 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chile, Ecuador and Peru - Payouts Maintenance Mar 12, 2026 03:00-04:30 UTC

We would like to inform you of a maintenance that will take place on March 12, 2026. During the maintenance window we may present instabilities for Payouts in Chile, Ecuador and Peru.

Details of the Maintenance Window:
Date: March 12, 2026
Time: 03:00h UTC to 04:30h UTC

We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Posted on Mar 02, 2026 - 22:49 UTC
Mar 10, 2026
Peru Scheduled Maintenance Notice - Payouts
Completed - The scheduled maintenance has been completed.
Mar 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 10:00 UTC
Scheduled - We would like to inform you of a maintenance that will take place on March 10th, 2026. During the maintenance window we may present instabilities for Payouts in Peru.

Details of the Maintenance Window:
Date: March 10th, 2026
Time: 10:00h UTC to 11:00h UTC

We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Mar 10, 06:59 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Chile Scheduled Maintenance Notice - Payouts
Completed - The scheduled maintenance has been completed.
Mar 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:00 UTC
Scheduled - We would like to inform you that maintenance activities affecting payouts will take place on March 7th, 2026, from 04:00 to 9:00 UTC.
During this time, payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Mar 7, 03:59 UTC
Brazil Payouts Decrease in Conversion Rates
Resolved - This incident has been resolved.
Mar 7, 02:30 UTC
Investigating - We are currently observing a lower-than-normal conversion rate for payouts to the specified country.

Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.

We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Mar 7, 00:51 UTC
Mar 6, 2026
Colombia Payouts Decrease in Conversion Rates
Resolved - This incident has been resolved.
Mar 6, 16:34 UTC
Investigating - We are currently observing a lower-than-normal conversion rate for payouts to the specified country.

Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.

We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Mar 6, 16:25 UTC
Colombia - Scheduled Maintenance Notice - PSE & Credit Cards Services
Completed - The scheduled maintenance has been completed.
Mar 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 04:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the PSE & Credit Cards services on March 6th, 2026 from 04:00 hs UTC to 08:00 hs UTC.
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Mar 2, 23:00 UTC
Mar 5, 2026
Chile Payment Methods Decrease in Conversion Rates
Resolved - This incident has been resolved.
Mar 5, 16:12 UTC
Investigating - We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Mar 5, 08:50 UTC
Mar 4, 2026
Colombia PSE Decrease in Conversion Rates
Resolved - This incident has been resolved.
Mar 4, 15:09 UTC
Identified - We are experiencing delays in webhook approval confirmations from our local provider.

Our platform remains fully operational, and PSE payments continue to be processed within the expected timeframes.

Further updates will be shared as soon as they become available.
Mar 3, 11:23 UTC
Investigating - We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE.
Our platform is fully operational.
We are closely monitoring the situation and as soon as we have any news we wil let you know.
Mar 3, 04:06 UTC
Mar 3, 2026
Colombia - Scheduled Maintenance Notice - PSE & Credit Cards Services
Completed - The scheduled maintenance has been completed.
Mar 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 04:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the PSE & Credit Cards services on March 4th, 2026 from 04:00 hs UTC to 05:00 hs UTC.
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Feb 26, 22:25 UTC
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Perú Scheduled Maintenance Notice - Payouts
Completed - The scheduled maintenance has been completed.
Feb 25, 13:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 02:40 UTC
Update - We would like to correct that the maintenance activities affecting payouts will take place on February 25th, 2026, from 02:40 to 7:10 UTC.
During this time, payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Feb 24, 17:01 UTC
Scheduled - We would like to inform you that maintenance activities affecting payouts will take place on February 25th, 2026, from 02:40 to 19:10 UTC.
During this time, payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Feb 23, 21:33 UTC
Feb 24, 2026
Chile Scheduled Maintenance Notice - Webpay Services
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the Webpay network on February 24th, 2026, from 05:00 to 08:00 UTC.
During this time, Webpay related transactions (including the processing and approval of payments) may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Feb 20, 18:19 UTC
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