Brazil - PIX Payin Approval Rate Decrease

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Oct 17, 2026 - 10:57 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 17, 2026 - 10:48 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 17, 2026 - 09:52 UTC

Monitoring

We can confirm that the PIX service has been restored and is now operating as expected. We are continuing to monitor the service to ensure its stability.

Posted Oct 17, 2026 - 08:26 UTC

Investigating

We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Posted Oct 17, 2026 - 07:45 UTC

This incident affected: Brazil (Payin - PIX).