Brazil - PIX Payin & Payout Approval Rate Decrease

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 17:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2026 - 17:17 UTC

Update

We are continuing to investigate this issue.

Posted Oct 22, 2026 - 16:32 UTC

Investigating

We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Posted Oct 22, 2026 - 16:31 UTC

This incident affected: Brazil (Payin - PIX, Payout - PIX).