Brazil - PIX - Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted Jan 19, 2026 - 18:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 19, 2026 - 18:24 UTC

Identified

We have identified an incident with the Brazilian Central Bank system causing intermittent issues with payment processing for Pix method.
Posted Jan 19, 2026 - 17:50 UTC

Investigating

We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country.

Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.

We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Posted Jan 19, 2026 - 17:42 UTC
This incident affected: Payins and Payouts.
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