Kenya - Payouts Critical Outage

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted Feb 07, 2026 - 09:52 UTC

Investigating

We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure.

Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery.
Further updates will follow until payout processing returns to normal performance.
Posted Feb 06, 2026 - 18:26 UTC
This incident affected: Payouts.
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