Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Feb 07, 2026 - 16:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 07, 2026 - 16:10 UTC

Identified

We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.

Posted Feb 07, 2026 - 15:08 UTC

Investigating

We would like to inform you that we have identified an incident with the Brazilian Central Bank system.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Posted Feb 07, 2026 - 15:02 UTC

This incident affected: Payins and Payouts.