Colombia - Nequi/PSE Payin Approval Rate Decrease

Incident Report for PayRetailers

Investigating

We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Posted Oct 27, 2026 - 21:45 UTC

This incident affects: Colombia (Payin - NEQUI, Payin - PSE).