Colombia PSE Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Apr 16, 2026 - 14:14 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 16, 2026 - 13:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2026 - 13:39 UTC

Investigating

We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE.
Our platform is fully operational.
We are closely monitoring the situation and as soon as we have any news we wil let you know.

Posted Apr 16, 2026 - 13:24 UTC

This incident affected: Payins.