Colombia - PSE - Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted May 07, 2026 - 04:27 UTC

Identified

An issue has been identified affecting Nequi.
Posted May 06, 2026 - 20:12 UTC

Investigating

We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Posted May 06, 2026 - 19:13 UTC
This incident affected: Payins.
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