Colombia - PSE Payments Degraded Performance

Incident Report for PayRetailers

Resolved

The incidence has been resolved.
PSE payments are being successfully processed.

Posted Sep 17, 2025 - 14:38 UTC

Update

We are continuing to investigate this issue.

Posted Sep 17, 2025 - 12:29 UTC

Investigating

We would like to inform you that we have identified a malfunction on PSE payment method, degrading overall conversion.

Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

Posted Sep 17, 2025 - 11:54 UTC

This incident affected: Payment Methods (Colombia - PSE).