Kenya - critical outage

Incident Report for PayRetailers

Update

We are continuing to investigate this issue.
Posted Sep 04, 2025 - 14:03 UTC

Investigating

We would like to inform you that we have identified a severe disruption on Kenya deposits.

Our team is actively investigating the issue and working to resolve it as quickly as possible.

We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Posted Sep 04, 2025 - 14:02 UTC
This incident affects: Payins and Payment Methods (Kenya - MPESA).