Chile Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Apr 09, 2026 - 19:24 UTC

Investigating

We have detected a decline in conversion rates for deposits for the following payment methods:
- Banco de Chile
- Banco Estado
- Banco Falabella
- Banco Santander
- BCI
- Khipu
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Posted Apr 09, 2026 - 14:00 UTC