Peru - Payins decreased service

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Jul 28, 2025 - 14:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2025 - 13:28 UTC

Identified

We would like to inform you that we have identified a malfunction on the Payin degrading overall conversion.

Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

Posted Jul 28, 2025 - 13:18 UTC

This incident affected: Payins and Payment Methods (Perú - Banco Crédito, Perú - BBVA, Perú - BBVA Continental, Perú - BCP Online, Perú - Interbank, Perú - Kasnet).