Colombia - PSE Payin Approval Rate Decrease

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted Aug 29, 2026 - 17:48 UTC

Investigating

We are currently observing decreased approval rates for payment method PSE and Nequi - Colombia.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Posted Aug 29, 2026 - 16:17 UTC
This incident affected: Colombia (Payin - NEQUI, Payin - PSE).
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