Efecty - Payins decreased services

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Aug 06, 2025 - 14:27 UTC

Update

We are continuing to investigate this issue.

Posted Aug 06, 2025 - 14:25 UTC

Update

We are continuing to investigate this issue.

Posted Aug 05, 2025 - 11:58 UTC

Update

We are continuing to investigate this issue.

Posted Aug 05, 2025 - 11:52 UTC

Investigating

We would like to inform you that we have identified a malfunction on the Paying degrading overall conversion.

Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

Posted Aug 05, 2025 - 11:34 UTC

This incident affected: Payins and Payment Methods (Colombia - Efecty, Colombia - PSE, Colombia - Credit & Debit Cards).