PicPay - Critical outage

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted Oct 15, 2025 - 12:07 UTC

Monitoring

We have identified that the issue was caused by an intermittency with our local partner. Transactions are now being approved, and we are actively monitoring its performance to ensure stability.
Posted Oct 15, 2025 - 11:08 UTC

Investigating

We would like to inform you that we have identified a severe disruption on PicPay deposits.

Our team is actively investigating the issue and working to resolve it as quickly as possible.

We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Posted Oct 15, 2025 - 09:30 UTC
This incident affected: Payins and Payment Methods (Brazil - PicPay).
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