Colombia - Decreased Deposit Approval Rates for PSE

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted May 24, 2026 - 21:06 UTC

Monitoring

We are currently monitoring the traffic as it has started to normalize its Expected Conversion Rate. Our team will continue to monitor the situation closely over the next few minutes. The incident will be closed if no further issues arise.

Posted May 24, 2026 - 06:11 UTC

Investigating

We are currently observing decreased approval rates affecting deposits processed through the specified payment method.

The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Posted May 24, 2026 - 05:26 UTC

This incident affected: Payins.