Colombia PSE Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Mar 04, 2026 - 15:09 UTC

Identified

We are experiencing delays in webhook approval confirmations from our local provider.

Our platform remains fully operational, and PSE payments continue to be processed within the expected timeframes.

Further updates will be shared as soon as they become available.

Posted Mar 03, 2026 - 11:23 UTC

Investigating

We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE.
Our platform is fully operational.
We are closely monitoring the situation and as soon as we have any news we wil let you know.

Posted Mar 03, 2026 - 04:06 UTC

This incident affected: Payins.